You can contact the Department of Home Affairs (DHA) Monday to Friday 9 am to 5 pm local time. DHA receive a high volume of telephone enquiries each day. Monday is the peak day and wait times may be longer. ​The Department of Immigration’s phone service is closed on Australian National Public Holidays.

In Australia
Phone: 131 881 ​​

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Outside Australia
Phone: +61 2 6196 0196​

For offices outside Australia check here.