• Code of Conduct

    Migration Agents Code of Conduct

Australia

  • Code Of Conduct (AU)

    VisaEnvoy’s migration agents are all registered with MARA which is responsible for administering the Code of Conduct. The Code is intended to regulate the conduct of migration agents. VisaEnvoy provide expert immigration advice and visa services worldwide for the temporary or permanent entry to Australia for expatriates, executives and other professionals. Registered Migration Agents are required to have a sound knowledge of migration law and procedure and are required to conduct themselves in accordance with the Migration Agent’s Code of Conduct. 

    There is a new Code as of 1 March 2022: Download the new Code of Conduct for registered migration agents​ (PDF)​ or here: https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct

  • Consumer Guide (AU)

    Consumer Guide briefly highlights the most important elements of your relationship with your VisaEnvoy migration agent. Prior to commencing work for a new client a Registered Migration Agent is required by law to provide the client with a copy of a booklet entitled Consumer Guide. This booklet can be found online here.

  • Who can give migration assistance?

    Only certain people can help you with your visa application.  This help is called immigration assistance. If you appoint someone to give you immigration assistance, they must be either:

    • a registered migration agent
    • a legal practitioner
    • an exempt person.

  • Why We Choose Not to be a Migration Law Firm

    Lawyers*: Unlike most migration agencies, we have Australian lawyers who specialise in immigration law on staff which we believe allows us to provide a superior service.  Immigration law is a highly specialised area of the law and even lawyers in law firms and QCs who hold full practising certificates are not allowed to advise on it, with some limited exceptions, unless they become registered migration agents and so submit to the regulation of the Migration Agents Registration Authority.  All of our advisers are registered migration agents, but many of them are not lawyers.  Because we are regulated by the MARA, most of our Australian lawyers do not also hold practising certificates from the legal regulator, and we have chosen not to structure ourselves as an immigration law firm, so even when you are dealing with one of our lawyers, a solicitor-client relationship will not arise, as we will explain to you in detail when you engage us.  Choosing not to be a migration law firm allows us to keep our costs down so that we charge substantially less for the same work than most migration law firms would. If your case does go to court, we can call on our networks of external lawyers to provide seamless representation.

New Zealand

  • Code of Conduct (NZ)

    Licensed Immigration Advisers Code of Conduct sets out the required standards of professional and ethical conduct for licensed immigration advisers. It is developed by the Registrar of Immigration Advisers and approved by the Minister of Immigration in accordance with section 37(4) of the Immigration Advisers Licensing Act 2007.

  • Professional Standards (NZ)

    New Zealand licensed immigration advisers are skilled people who have met immigration adviser competency standards and who follow a professional code of conduct. Your New Zealand immigration adviser must either be licensed with the Immigration Advisers Authority (the Authority) or exempt. To check if a person is licensed or to see exempt groups, visit the Authority’s website www.iaa.govt.nz. The professional standards booklet can be viewed here.

Canada

  • Code of Ethics (CA)

    The ICCRC-CRCIC (Immigration Consultants of Canada Regulatory Council) has adopted the Codes listed below to:

    • Set the standards expected of its Directors, officers, employees, volunteers, and committee members to maintain ICCRC’s reputation.
    • Set the standards of conduct for RCICs, the fair and efficient enforcement of which should protect the public from unethical or incompetent practice by RCICs.
    • Supplement any conduct requirements of the RISIA’s employer, for the better protection of students from unethical or incompetent practice by RISIAs.

    Code of Business Conduct & Ethics

    RCIC Code of Professional Ethics

    RISIA Code of Ethics

Website use

  • Email Privacy Statement

    Emails sent by VisaEnvoy are for the use of the addressee only and may contain information that is private or otherwise confidential. If you are not the intended recipient, or responsible for delivery of the message to the addressee, then any use or disclosure or copying of this email is unauthorized and may also be unlawful. If you have received an email in error, please notify the sender by telephone on +61 (3) 9521 7577  or return email and delete the message immediately. VisaEnvoy has taken reasonable steps to ensure the accuracy and integrity of all its communications, including electronic transmissions, but accepts no liability for any inclusions or attachments.

  • Privacy Policy

    VisaEnvoy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Read more about our privacy policy here.

  • Website Use Terms & Conditions

    This website with URL address https://visaenvoy.com is owned and operated by VisaEnvoy (ABN:85 608 349 097). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Visaenvoy’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website. Read more about our Website Use Terms & Conditions here.

  • Disclaimer

    The information contained within this website is to provide advice of a general nature only and is not to be taken as individual advice for your personal circumstances. Information provided is subject to change at any time, and before proceeding with an application you should seek professional personalised advice about your circumstances. Read more here.

  • Online Visa Assessment Policy

    Only candidates who we believe may be eligible for an Australian visa will be contacted to make a booking for a detailed visa assessment and consultation.

    Australian immigration law is complex and conducting an appropriate initial assessment takes time. As such we charge a minimal fee.

    Once we complete our initial review, if we believe the case has good prospects we can get started by sending you a quote for the full service. The amount will have the initial review payment deducted. If you then decide to proceed we will issue you an engagement letter and invoice to get the process underway.

  • Our Email Provider & Cloud Infrastructure

    We use Google Workspace as our cloud infrastructure and email provider which meets stringent privacy and security standards based on industry best practices.

    It is safe to email us directly however if you would like to make it even more secure you can:

    1. Password protect your pdf passports/documents and email them to us, or;
    2. Upload your documents directly to the MM client portal. Migration Manager (MM) portal is a secure and safe way to provide documents. It is the trusted CRM used by leading migration firms and it uses AES-256 standard, which is the same encryption standard used by banks to secure customer data. Migration Manager (MM) has a ISO27001 certification.